1 Who we are
New Slot operates the online gaming platform accessible at newslot.biz. We provide casino-style games, sports betting markets, live dealer tables, Bingo rooms, promotional offers, and related account and payment services. For the purposes of this Privacy Policy, New Slot is the data controller responsible for your personal information.
This policy applies to every visitor to the New Slot website, every person who registers an account, and every player who deposits or places a wager. Reading this policy together with the Terms and Conditions and our Responsible Gaming information gives you the full picture of how we operate.
2 Personal data we collect
New Slot collects personal information only when it is relevant to delivering or improving our services. The categories below cover the main types of data we may hold about you.
Information you give us directly
- Full legal name, date of birth, gender
- Email address, mobile number, residential address
- Government-issued ID details submitted for verification
- Payment account details (GCash number, Maya wallet, bank account, card details)
- Profile preferences, support messages, and any voluntary survey responses
Information collected automatically
- IP address, device type, browser version, and operating system
- Pages visited, session duration, click paths, and referring URLs
- Game activity, bet history, session logs, and wagering patterns
- Login timestamps, location signals, and security event logs
Information from third parties
- Identity and document verification results from licensed third-party providers
- Payment transaction confirmations from GCash, Maya, BDO, BPI, and other processors
- Fraud signals and due-diligence data from compliance service providers
Why we ask for ID: Philippine law and our operating obligations require us to verify that account holders are real, of legal age, and are the legitimate owners of the payment methods they use. Verification protects you and the integrity of every New Slot transaction.
3 How New Slot uses your personal data
We use your personal data carefully and for specific, legitimate purposes. Below is a summary of the main ways New Slot processes your information.
| Purpose | Examples |
|---|---|
| Account management | Creating your profile, verifying identity, maintaining login security, processing requests |
| Service delivery | Running games, settling wagers, displaying your balance, providing Bingo, Baccarat, and sports markets |
| Payments | Processing deposits and withdrawals via GCash, Maya, BDO, BPI, UnionBank, Visa, and Mastercard |
| Legal compliance | Anti-money laundering checks, age verification, fraud detection, regulatory reporting |
| Customer support | Responding to queries, resolving disputes, reviewing complaints |
| Responsible gaming | Monitoring for problem gambling indicators, applying limits or restrictions where appropriate |
| Marketing | Sending New Slot promotional emails or SMS where you have opted in — you may opt out at any time |
| Platform improvement | Analysing aggregated usage data to improve navigation, game performance, and new features |
We do not use your personal data for any purpose that is incompatible with the ones listed above without first informing you and, where required, obtaining your consent.
4 Legal bases for processing
Every time New Slot processes personal data, we do so on at least one of the following legal bases under the Data Privacy Act of 2012 and applicable regulations:
- Contract performance: Processing is necessary to register your account, accept wagers, and pay out winnings.
- Legal obligation: We are required to verify identities, detect fraud, and retain certain records by law.
- Legitimate interests: We process certain data to keep the platform secure, improve our services, and prevent abuse — provided these interests do not override your fundamental rights.
- Consent: For optional activities such as marketing communications, we only proceed once you have given clear, informed consent. You can withdraw this consent at any time.
5 Cookies and tracking technologies
The New Slot website uses cookies and similar tracking tools. A cookie is a small data file stored on your device when you visit a website. We use them to keep you logged in between sessions, remember your preferences, analyse how pages are used, and help detect unusual account activity.
The categories of cookies we use include:
- Essential cookies: Required for login sessions, security, and basic site functions. These cannot be turned off without breaking core features.
- Functional cookies: Remember your language setting, display preferences, and last-visited game lobby.
- Analytics cookies: Help us understand which pages are most useful and how players navigate the site so we can improve the experience.
You can manage cookie preferences through your browser settings. Blocking all cookies may affect the New Slot platform's ability to keep you logged in or remember your preferences.
6 Third-party sharing and disclosure
New Slot does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We share data only where it is genuinely necessary and under appropriate safeguards.
Service providers working on our behalf
We engage trusted third-party companies to help us run verification, process payments, manage customer support tools, detect fraud, and analyse platform performance. These providers are contractually bound to use your information only to perform the specific service we have engaged them for, and not for any other purpose.
Legal and regulatory authorities
New Slot may disclose personal data to government agencies, regulators, law enforcement bodies, or courts in the Philippines when required to do so by law, court order, or legitimate regulatory request. We will always apply proportionality and disclose only what is strictly required.
Business continuity
In the event of a merger, acquisition, or operational change affecting New Slot, your personal data may transfer to the successor entity. We will notify you in advance and ensure that the new entity respects this Privacy Policy or provides equivalent protections.
7 How long we keep your data
New Slot retains personal data only for as long as required to fulfil the purpose it was collected for, or as required by law. Here is a general guide to our retention periods:
- Active account records: Retained for the full lifetime of your account.
- Identity verification documents: Kept for at least five years after account closure to comply with anti-money laundering regulations.
- Transaction history: Retained for a minimum of five years for financial and audit purposes.
- Support records: Kept for up to two years after the case is resolved, unless longer retention is required for a dispute.
- Marketing consent records: Retained until you withdraw your consent, then deleted promptly.
- Cookies and analytics data: Typically retained for 12 months or less, depending on the tool.
Once a retention period ends, New Slot securely deletes or anonymises the data concerned. Anonymised data — where no individual can be identified — may be kept indefinitely for research and platform improvement purposes.
8 International data transfers
Some of New Slot's service providers operate servers or support functions outside the Philippines. Where your personal data is transferred internationally, we take steps to ensure it receives protection consistent with the Data Privacy Act of 2012. This may include contractual safeguards, data processing agreements, or choosing providers in jurisdictions that have been assessed to provide adequate data protection.
If you have questions about where your data is processed or the safeguards in place, contact the New Slot privacy team at the email address shown below.
9 How we keep your data secure
Protecting your personal information is a core part of operating New Slot responsibly. The technical and organisational measures we maintain include:
- Transport Layer Security (TLS) encryption for all data transmitted between your browser and our servers
- Encrypted storage of sensitive account and payment information at rest
- Multi-factor authentication options for player accounts and strict access controls for internal systems
- Regular penetration testing, vulnerability assessments, and security audits
- Staff training on data handling, phishing awareness, and confidentiality obligations
- Incident response procedures to contain, investigate, and report data breaches in accordance with legal requirements
While New Slot applies robust security measures, no platform connected to the internet is completely immune to risk. You also play an important role by keeping your login credentials secure, using a strong unique password, and notifying us immediately if you suspect your account has been accessed without authorisation.
Spotted something suspicious? Contact support@newslot.biz right away. We will investigate and take appropriate action as quickly as possible.
10 Your privacy rights
Under the Data Privacy Act of 2012, you have specific rights relating to your personal data held by New Slot. Here is what you can request and how we handle each right:
| Right | What it means for you |
|---|---|
| Right to be informed | You have the right to know what data we collect and how we use it — which is what this policy is for. |
| Right of access | You can request a copy of the personal data New Slot holds about you. |
| Right to correct | You can ask us to correct inaccurate or outdated personal information on your account. |
| Right to erasure | You may request deletion of your data where we no longer have a legal basis to retain it. |
| Right to object | You can object to processing based on legitimate interests, including direct marketing. |
| Right to data portability | You may request a structured copy of data you provided to New Slot in a commonly used format. |
| Right to complain | You may lodge a complaint with the National Privacy Commission of the Philippines if you believe your rights have been violated. |
To exercise any of these rights, send a written request to support@newslot.biz. Include your registered name, account email, and a clear description of your request. We will respond within 30 calendar days. We may need to verify your identity before processing the request to protect your account from unauthorised access.
11 Children and minors
New Slot services are strictly for adults who meet the minimum legal age for online gaming in their location — and in no case for anyone under 21 years of age. We do not knowingly collect personal data from minors. If we discover that a minor has created an account, we will close the account and delete associated data as quickly as possible.
If you believe a minor has registered using your details or has gained access to a New Slot account, please notify us immediately at support@newslot.biz. We take this seriously and will act without delay.
12 Updates to this Privacy Policy
New Slot may revise this Privacy Policy from time to time to reflect changes in our services, applicable law, security practices, or industry standards. When we make meaningful changes, we will update the "Last updated" date at the top of this page. For significant changes that affect how we use your personal data in ways you would not reasonably expect, we will notify you through the platform or by email before the change takes effect.
Continuing to use New Slot after a revised policy is published means that you have reviewed and accepted the updated terms. We recommend checking this page periodically so you always know how your data is being handled.
13 How to contact New Slot about privacy
If you have a question, concern, or request relating to your personal data and this Privacy Policy, please get in touch with the New Slot privacy team:
- Email: support@newslot.biz
- Subject line: Privacy Request – [your registered email address]
- Response time: We aim to reply within 5 business days and will resolve most matters within 30 calendar days.
You also have the right to escalate unresolved privacy concerns to the National Privacy Commission of the Philippines at any time. New Slot will always cooperate fully with any legitimate regulatory inquiry.
For questions about your account, game rules, deposits, or withdrawals, please visit the FAQ page or use the live chat function from within your account.